Business Services Terms 2026

These Business Services Terms are effective January 1, 2026. To review the previous version, please click here.

These Business Services Terms (the “Business Terms”), in addition to the Member Agreement (the “Member Agreement,” and together with the Business Terms, the “Terms”), govern your rights and responsibilities related to your use of Nextdoor’s Business Services if you have your ordinary place of residence or business establishment in the United States, Australia, or Canada. Capitalized terms in these Business Terms that are not defined are defined in the Member Agreement.

If you live in the European Union, your use of our Business Services is governed by the EU Business Services Terms. If you live in the United Kingdom, your use of our Business Services is governed by the UK Business Services Terms.

PLEASE READ THESE BUSINESS TERMS CAREFULLY AS SECTION 15 REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.

U.S. MEMBERS SHOULD ALSO READ THE SECTION 15 OF THE US MEMBER AGREEMENT CAREFULLY AS IT ALSO REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES.

1. Using Nextdoor for Business Purposes.

Welcome to Nextdoor! Nextdoor is the essential neighborhood network for over 100 million neighbors, offering trusted local news, real-time safety alerts, neighbor recommendations, for sale and free listings, and events. Nextdoor connects neighbors to the conversations and local gems that matter most in their communities. Businesses, publishers, and public agencies use Nextdoor to engage with neighbors at scale. If it's happening in your neighborhood, it's on Nextdoor.

“Business Services” are services and features offered to Members that are intended for commercial or business uses, such as a claimed Business Page, Ad Services, Publisher Services, and other services listed here. Some Business Services may be subject to Supplemental Terms. If these Business Terms are inconsistent with the Supplemental Terms, the Supplemental Terms shall control with respect to such Business Service.

By using Nextdoor’s Business Services, you agree that you have read, understand, and agree to be bound by these Business Terms, which together with the underlying Member Agreement, constitute a legally binding contract. If you are accepting these Business Terms and using the Business Services on behalf of a company, partnership, organization, sole proprietorship or other legal entity (a “Business”), you represent and warrant that you are authorized to do so and have the authority to bind such entity to these Business Terms, in which case the words “Business”, “Publisher”, “you” and “your” as used in these Business Terms shall refer to such entity. If you do not agree to these Business Terms, or do not have the authorization and authority referred to above, then you are not allowed to use the Business Services.

2. The Basics.

a. Eligibility. Business Services are available to Members who meet (i) the eligibility requirements for Members set forth in the Member Agreement and (ii) any specific eligibility requirements for the applicable Business Service. We reserve the right to refuse your ability to use any Business Service at any time, for any or no reason, without liability to you.

b. Termination of Business Services. In addition to and without limiting the scope of Section 15(a) (Term and Termination) in our Member Agreement, you may terminate these Business Terms with Nextdoor at any time by deactivating your Business Page and discontinuing your use of our Business Services or Account. We may suspend, terminate, delete or deactivate your Account and/or Business Page or stop providing you with all or part of the Business Services at any time for any or no reason, without liability to you. Even if Nextdoor in whole or in part suspends or terminates your use of our Business Services or Account, Nextdoor may still maintain information about your business on the Business Page, including information you have added. Some Business Services may be subject to termination or cancellation terms in Supplemental Terms, and the Supplemental Terms shall control with respect to such Business Services. Deactivating your Business Page does not terminate or cancel any Ad Services you may have purchased through our Advertising Terms of Service or Supplemental Terms; to cancel any such services, please refer to each service’s terms or Help Center articles.

c. Availability of Business Services. We may modify or discontinue the availability of any Business Services at any time in our sole discretion without liability to you. We may also offer beta, test, or limited-availability services, which we may make available or remove at our discretion without notice to you. We will notify you of any material modifications as legally required (for example, by emailing you, or by providing notice in the Business Services).

d. Your Obligations. By using the Business Services (including by claiming or creating a Business Page) you represent and warrant on an ongoing basis at all relevant times that (i) you have the authority to act on behalf of the Business or Businesses associated with or claimed through your Business Page and bind such Business (including the business entity) to these Business Terms, (ii) your use of the Business Services will only be for commercial purposes and conducted in your capacity as an authorized representative of the Business, (iii) your Business and all Member Content you submit to Nextdoor complies with all applicable laws, regulatory requirements, industry rules, and governmental regulations (collectively, “Applicable Laws”), (iv) your Member Content does not infringe or misappropriate the rights of any third party, (v) all information provided by you via the Business Services is complete and accurate, (vi) you have all necessary licenses, rights, permissions, and clearances (including from any third party) in your Member Content to use and to grant Nextdoor all licenses in your Member Content described in the Terms; and (vii) except as expressly permitted by Nextdoor in writing, your Member Content does not include pixels, cookies or other technology intended to track or record the activities of Nextdoor Members or Visitors. You acknowledge and agree that, where applicable, you are responsible for providing data usage notices to and receiving consents from all Members or Visitors that engage with your Member Content. You agree that Nextdoor will determine the size, placement and positioning of your Member Content on the Services, and Nextdoor reserves the right to reject, disable, or remove your Member Content for any reason.

e. Verification of Businesses. Some Business Services require Nextdoor to verify your Business (including, but not limited to your related Business Page Information (as defined below) and business registration documents). You agree to provide accurate information for verification purposes and acknowledge that if we are unable to confirm the information that you have provided or if we learn that it is inaccurate, we may limit, suspend, or terminate your Account.

f. Interactions and Transactions with Members. Your use of the Business Services are subject to the Terms, our Community Guidelines, and our Business Posting Guidelines. You and your Business are responsible for your acts on Nextdoor. Nextdoor is not a party to transactions or disputes between Members, including disputes over unfavorable reviews or other Member Content.

g. Data Protection. You agree to ensure (and that you are solely responsible for ensuring) that (i) your collection, use, disclosure, and other processing of information relating to an identified or identifiable Member, Visitor, or other natural person (such information, “Personal Information”) complies with Applicable Laws, (ii) you have given all notices to, and obtained all consents from, any individuals to whom such Personal Information pertains as may be required by Applicable Laws for your collection, use, disclosure, and other processing of such Personal Information, (iii) commercially reasonable technical and organizational safeguards are employed to protect the confidentiality and security of such Personal Information, and (iv) if you collect information, including Personal Information, from Members or Visitors, your Business Page clearly notifies such individuals that such information is collected, used, and otherwise processed by you.

3. Using the Business Services.

a. Business Pages. Business Pages on Nextdoor can be created and updated on Nextdoor based on third-party sources, by Members who recommend a business in their neighborhood, or by Members who create or claim a Business Page. Business Pages may be public, i.e., visible both inside and outside of Nextdoor.

b. Business Page Information. Business Pages contain a basic set of details about the Business or brand, such as street address, business category, telephone number, a location map, photos, a description of the business, and other information related to the business (“Business Page Information”). Nextdoor reserves the right to correct, modify, or license Business Page Information submitted by a Member.

c. Posts and Messages. Posts or comments from your Business Page or as your Business (where that feature is available) will be affiliated with and have the same visibility as your Business Page.

d. Asking for Recommendations or Reviews. You can ask your customers to review or recommend your Business on Nextdoor and agree to be truthful, fair, and neighborly.

e. Direct Solicitation. The use of your Account or Business Page to collect Personal Information about other Members without their permission for the purpose of direct solicitation is prohibited.

f. Trademarks and Endorsements. You agree to not use Nextdoor’s name, logo, or trademarks except as expressly permitted in writing by Nextdoor.

g. Content. You must not provide us with any prohibited Content.

h. Your Website. When you include a website URL on your Business Page, you grant Nextdoor a non-exclusive, fully-sublicensable, royalty-free, limited license to access, index, cache, analyze, and publicly display your Business website.

4. Payments for Business Services.

The use of some Business Services may require a payment or fee on a per order, per use, subscription, or other basis (“Payment”), including applicable taxes. You agree to pay all Payments due and owed under these Business Terms or any applicable Supplemental Terms.

5. Subscriptions.

Nextdoor may offer certain Business Services for which access and use is purchased or made available on a time-limited basis (each a “Subscription”). The fee for a Subscription will be charged at regular intervals based on the applicable subscription date.

6. Publisher Services.

If you choose to use Publisher Services from Nextdoor, you and your Business, collectively, are a “Publisher.” As a Publisher, you may make news articles, stories, or similar content available to Nextdoor.

7. Confidential Nextdoor Information.

You agree to keep proprietary and confidential information related to Nextdoor confidential and to use this information only as expressly permitted by Nextdoor.

8. Indemnification.

You agree to indemnify, defend, and hold the Nextdoor Entities harmless from any claims related to your use of the Business Services.

9. General.

We reserve the right to amend these Business Terms and the Member Agreement at any time. If you keep using the Business Services after any such amendment is effective, you accept and agree to be bound by the new terms.

10. Dispute Resolution; Arbitration Agreement.

If a dispute arises between you and Nextdoor, you agree to contact us to resolve the dispute.

Binding Arbitration.

Binding arbitration is required for all disputes, except in specific conditions like claims not subject to arbitration.